Optical Customer Service Consultant (EKE245)
Kramerville, Sandton
R12000 CTC per month including provident fund and medical aid

Grade 12
Optometry/ dispensing diploma
Provide assistance to customers to facilitate ease of ordering, tracking outstanding orders and resolving any technical queries
Optometric practice experiences an advantage
Optical/laboratory experience an advantage
Ms office skills essential
Attend to customers telephonically on product, technical or order queries
Problem solving
Capturing of phone, email and fax orders
Monitor and ensure correct turnaround times of all orders for key account customers
Manage key accounts lens usage data to ensure customer product growth targets are met
Report to management on customer complaints
Store activation: initiate contact with customers and provide product/sales info to improve lens usage
Assist with credit requests
Sales support
Support in market sale consultants with tools to ensure continued revenue growth in region
Assist sales consultants with urgent requests, technical or non-adaption information requests
Production support
Attend to customer queries within a day to ensure satisfaction
Ensure communication is documented and correctly tagged/labelled to ensure smooth completion of queries and orders
Management support
Assist supervisor and managers with assistance

Please email cv to recruitment@kontak.co.za and quote EKE245 in the subject line