Telephony/Systems Engineer ( NICE) EKE121
Bryanston, Sandton
R 850 to 960k per annum

qualifications/ experience level is required :
Excellent knowledge of Telephony principles
at least 5 years' experience in design, provisioning and troubleshooting of NICE Systems software
excellent understanding and necessary certification of NICE Interactive Management, NICE Engage and Sentinel
understanding and or certification of NICE Workforce management (IEX)
National Senior Certificate (Grade 12 or equivalent).
5 years’ experience with implementing and supporting complex recording solutions.
Certification in NICE products is required i.e NICE Engage, NICE IEX
Develop, maintain and manage appropriate vendor and client relationships
knowledge of Call Centre environment
Ability to manage time well and meet multiple deadlines in a fast-paced environment
Networking Knowledge
Technical background (Support/Project Methodology)
Ability to do fault diagnosis

Please email cv to recruitment@kontak.co.za and Quote EKE121 in the subject line
Or apply online at https://goo.gl/Rju1X2